Privacy Policy

Effective Date: 10/03/2025

This website, www.luggiv.com (“our website”), is operated by UNIQUE GIFT IDEAS LTD (“we”, “our”, or “us”). We are the controller of the personal data you provide when you visit our site or purchase any of our products. We are committed to protecting and respecting your privacy.

Please read this Privacy Policy carefully, as it outlines how we collect, use, store, and protect your information.

What This Policy Covers

This Privacy Policy applies to your use of our website and any services or products you purchase through it. It explains:

  • What personal data we collect

  • How and why we use your data

  • How we protect it

  • Your rights regarding your personal data

We do not knowingly collect data from children under the age of 13. If we become aware that this has happened, we will delete the information immediately.

What Personal Data We Collect

Depending on how you interact with us, we may collect:

  • Identity Data: Name, date of birth, gender

  • Contact Data: Email, billing/shipping address, phone number

  • Payment Data: Card or bank details (handled securely via trusted third-party processors)

  • Technical Data: IP address, browser type, device info

  • Usage Data: How you use our website

  • Marketing Data: Preferences for receiving emails, offers, etc.

How We Collect It

We collect data:

  • When you purchase from us

  • When you contact us

  • When you browse our site (via cookies and analytics tools)

Why We Use Your Data

We only process your personal data when we have a legal reason to do so. This includes:

  • To fulfill your order or service request

  • To communicate with you

  • To comply with legal or tax obligations

  • To improve our services and site

  • To send marketing (only if you’ve opted in)

Marketing & Communication

We may send you updates about our products, offers, or news — but only if you’ve agreed to it. You can unsubscribe at any time using the link in our emails or by contacting us directly.

We will never sell or share your data with third parties for their own marketing.

Who We Share Data With

We only share your data with trusted service providers who help us run our business, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping partners

  • Email marketing platforms (e.g., Shopify Email, Privy)

  • Website hosting and analytics providers (e.g., Shopify, Google Analytics)

These partners only access data they need and are contractually required to protect it.

How Long We Keep Your Data

We keep your data only as long as necessary for legal, accounting, or operational reasons — typically up to 6 years. After that, we either anonymize it or delete it securely.

Cookies

We use cookies to make your browsing experience smoother and to help us understand how visitors use our website. For full details, see our Cookie Policy.

Your Rights

You have the right to:

  • Access a copy of the data we hold

  • Correct or update your data

  • Request deletion of your data

  • Withdraw consent at any time

  • Object to direct marketing

  • File a complaint with a data protection authority

To exercise any of your rights, email us at hello@luggiv.com.

Data Security

We follow strict security procedures to prevent your data from being lost, misused, or accessed without authorization.

International Transfers

If we transfer your data outside the UK or EEA (e.g., to Shopify or PayPal servers), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page and, if significant, communicated by email.

Contact Us

If you have any questions about this policy or your data:

Email: hello@luggiv.com
Registered Office: Ground Floor Office, Unit 14, Apex Court, Woodlands Bradley Stoke, Bristol, England, BS32 4JT