Frequently Asked Questions

We’re here to make your travel experience as smooth and smart as possible. Below are answers to the most common questions we get from the Luggiv community.

What material is the Luggiv Backpack made from?

The Luggiv Backpack is made from high-quality Oxford fabric — known for its durability, water resistance, and lightweight performance. It’s built to handle travel, daily use, and everything in between while keeping your belongings safe and dry.

How does the vacuum compression system work?

  1. Pack your items into the compression compartment.

  2. Zip it closed.

  3. Use any vacuum or our mini air pump to remove air and compress your items.

  4. That’s it — more space, less bulk.

Does the Luggiv Backpack meet carry-on standards?

Yes! The Luggiv Backpack is carry-on approved for most airlines.

Is there a laptop compartment?

Yes. The backpack includes a padded laptop sleeve that fits laptops or tablets up to 17 inches.

Do I need to buy the Mini Air Pump separately?

Yes. The mini portable air pump is sold separately and not included with the backpack. However, most standard household vacuums will also work perfectly with the compression system.

How do I repack vacuum-sealed items for the return trip?

You’ve got a few options:

  • Mini Air Pump – Lightweight and perfect for travel.

  • Vacuum – Great if you have access to one at your stay.

  • Air Valve – Use the built-in valve and apply pressure manually.

Do you offer a trial period or guarantee?

Yes. We offer a 14-day money-back guarantee. If you're not happy with your backpack, contact us and we’ll make it right — no stress.

Can I cancel or change my order after placing it?

If your order hasn’t shipped yet, we can usually cancel or modify it. Just email us at hello@luggiv.com as soon as possible with your order number.

How do I track my order?

Once your order is shipped, you’ll receive a tracking link via email. You can also track it directly here.

Do you ship internationally?

Yes! We offer free tracked shipping worldwide. Delivery times vary by country — check our Shipping Info page for details.